Shipping & Returns

When you place your order

Orders will be processed within 3 business days (weekends are not considered business days). Orders placed after 5 pm (EDT/EST) will begin processing the next business day.

Once shipped, your order should arrive between 3-5 business days via FedEx Ground or USPS.

We currently do not ship to U.S. territory, or international addresses.

Signature is required for delivery. We are only able to deliver to locations where someone can physically sign for it upon delivery. Consider shipping to your office address if you are not home during regular business hours.

If the delivery to your address is unsuccessful and your package is returned to us, we will not refund you for the attempted delivery. Please contact us at info@tortured-soles.com to arrange a solution.

For emergencies…

We offer same-day processing that includes FedEx Priority Overnight shipping (morning delivery) for $150.

  • Priority orders placed after 5 pm (EDT/EST) will be shipped the next business day.

  • Priority Overnight delivery times may vary in Hawaii and Alaska. Please contact us for additional information.

Return & Exchange Policy

Please contact us at info@tortured-soles.com to begin processing your return.

We can not accept returns for opened packages or used products. If you need to return an unopened package, please contact us in a timely manner.